Technical Programs Coordinator
Beschreibung
About INNIO Group:
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.
Role Summary:
The Technical Programs Coordinator supports the coordination and execution of fleet programs and field validation activities for Jenbacher gas engines in the US service business. The role focuses on implementation support, stakeholder coordination, progress tracking, documentation, and follow-up of operational activities in close collaboration with central functions, regional teams, service partners, and customers. The position contributes to efficient execution, transparency, field feedback collection, and customer satisfaction.
Essential Responsibilities:
- Support coordination and execution of fleet programs and field validation activities in the US
- Act as key contact for implementation-related topics between different stakeholders (Field Service, Warranty Team, Customer Service Management, other regional stakeholders)
- Track open actions, milestones, parts availability, and execution progress
- Coordinate service interventions, logistics, documentation, and follow-up activities
- Support customer and site communication for ongoing fleet program and field validation actions
- Maintain accurate documentation in relevant systems and provide status updates
- Escalate risks, delays, and execution issues to responsible functions
- Support collection of field feedback, technical findings, and lessons learned
- Assist with invoice validation, reimbursement follow-up, and administrative coordination
Qualifications/Requirements:
- Degree in industrial engineering and/or business with relevant work experience
- Experience in project management / coordination
- Relevant industry experience, preferably in service operations, technical coordination, or project support
- Technical understanding of gas engines or industrial equipment is an advantage but not required
- Strong customer focus and open mind-set
- Strong coordination and organizational skills
- Structured and reliable way of working with strong attention to detail
- Good communication and stakeholder management skills
- Ability to manage multiple parallel topics and follow through on actions
- Customer-oriented mindset and hands-on approach
- Good knowledge of MS Office; experience with Salesforce, Oracle, or similar systems is beneficial
- Ability to work effectively in a cross-functional and international team
What We Offer:
- Medical, dental, and vision benefits
- Life insurance and long-term disability coverage
- Flexible Spending and Health Savings Accounts
- Paid time off and 14 paid holidays
- 401(k) retirement savings program
INNIO uses artificial intelligence to help assess applications for this position. This includes an AI-supported tool that compares résumé information against the job description, and, to the extent applicable for this role, AI-scored skills assessments provided by a third-party assessment vendor. The outputs of these tools inform the review of applications by our recruiters, but hiring decisions are made by INNIO’s recruiters and hiring managers. For more information, please see our Job Applicant Privacy Notice and Pre-Use Notice.
INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.